Rules & Policies

RAINBOW BEACH HOLIDAY PARK

Park Rules and Policies

Office Hours
8am-5:30pm daily, however these may vary in busy periods

Arrival and departure
Check-in time: Sites 12pm & Cabins 2pm
Check-out time: Sites & Cabins 10am

Cabins or sites
Unfortunately we cannot guarantee a particular numbered site or cabin.

New arrivals
New arrivals & guests must report at reception before entering the park.

Vehicles
We permit 1 car and 1 trailer or van per site. If you have a additional vehicles that you wish to park on site (only in off peak times) an additional fee will be charged.

General
We require a minimum stay over holiday periods.
Please see reception or park website for further information.

Prices subject to change without notice.

Park Management reserves the right to evict any person who fails to obey the park rules.

Any person found to be damaging park property or that of other guests will be evicted from the park and will be held responsible for repair costs. Additional cleaning costs are applicable if cabins are not left in a clean and tidy state when you check-out.

Your site
Please keep your site tidy & use the facilities provided for washing clothes, drying clothes, discharge of sullage water & rubbish disposal. Everyone appreciates a well kept site, so please remember that we do not allow trenches to be dug in the park, under any circumstances.

No Generators permitted in the park.

No unpowered camping within 20 metres of powered sites.

No permanent hose hook up on the unpowered sites.

Boomgates
Misuse of the boom gates (this includes allowing other vehicles, other than your own into the park) & amenities block security pin pads will result in eviction from the park. No refund will apply.

Rubbish
Please place all garbage in the bins provided.

Speed Limit
In the interest of safety, the speed limit
throughout the park is walking pace only, not exceeding 8kph.

Linen
Linen is provided on all beds in the cabins.

Children
Children must be accompanied by an adult
when visiting the showers & toilets. Use of bunk beds remains the responsibility of the parent/guardian at all times.

Bicycles, scooters & skateboards
We consider ourselves as a family friendly park where bicycles, scooters and
skateboards are permitted. However, it is essential that safety equipment is worn at all times and not to be ridden after dusk or in communal areas.

BBQ & Camp Kitchen
BBQ/Camp kitchen facilities are available in areas of the park for your use. Please keep these areas clean.

Tree Risk
We have many trees in our park that drop branches & debris. Staff are continually pruning to reduce the problem. Major contract pruning is also carried out twice yearly to further reduce the risk. We cannot accept any responsibility whatsoever for personal injury or damage to personal property from falling branches or debris.

Fires
Fires are not permitted on the ground in the caravan park. Small self-contained fires off the ground are permitted. Brazier’s are available for hire from reception. All rubbish must be put in bins not in your fire (this includes cans & bottles). Please put any ash around trees.

Noise & Behaviour
In the interests of all guests enjoying their stay, we ask that excessive noise is ceased by 10pm. Music and TV’s should not be audible to adjoining sites. Parents are responsible for ensuring their children do not disturb the peace and quiet of other park guests.

Bookings

All reservations require a bond (deposit) to be paid at the time of the reservation. Without a bond, we are unable to make you a reservation. The minimum bond payable is equal to one night’s tariff. 

Any changes to reservations, or cancellations will incur an administration fee*.

All cancellations must be made directly with the park in writing.

Upon cancellation, monies paid (minus any cancellation fees) can be credited to a client account for future staysAny money transferred for future stays at the Parks will only be valid for 12 months from the original reservation date.

No credit or refund will be available for early departures or cancellations once arrived.

Off Peak Bookings

Cancellations received more than 14 days before the reservation date, will receive a refund of all monies paid minus a cancellation fee.

Cancellations made within 14 days of the reservation surrender the bond (one night’s tariff). Any remaining monies can be refunded.

Cancellations made within 48 hours of the reservation, surrender all monies paid. 

Peak & Shoulder Bookings

Full payment may be required by a designated date; this will be supplied upon booking (approx. 30 days for peak and selected shoulder periods)

Cancellations made before the designated full payment date, will receive a refund of all monies paid minus a cancellation fee.

Cancellations made after the designated full payment date surrender all monies paid. This money can be credited to a client account. If the site booked can be resold, monies paid (minus a cancellation fee) will be refunded.

Online & 3rd Party Website Bookings

Cancellation policies for 3rd party bookings may vary due to the specific website. Please check the specific cancellation policy included in the terms and conditions of the booking website.

Please visit the caravan park office reception on first arrival and provide your booking details, confirm the number of people in your party and any other information, as requested by our customer service team

Important Information 

Please keep your site tidy and use the facilities provided for washing clothes, drying clothes, discharge of sullage water and rubbish disposal.  Everyone appreciates a well kept site, so please remember that we do not allow trenches to be dug in the park, under any circumstances

Misuse of the boom gates (this includes allowing other vehicles, other than your own into the park) and amenities block security pin pads will result in eviction from the park. No refund will apply

In the interests of all guests enjoying their stay, we ask that excessive noise is ceased by 10pm

Designated paths and roads are to be used at all times when walking around the park

We have many trees in our park that drop branches and debris. Staff are continually pruning to reduce the problem. Major contract pruning is also carried out twice yearly to further reduce the risk. We cannot accept any responsibility what so ever for personal injury or damage to personal property from falling branches or debris.

New arrivals and guests must report at the before entry to the park

In the interest of safety, the speed limit throughout the park is walking pace only

We consider ourselves a family friendly park where bicycles are permitted. However, it is essential that helmets are worn at all times. For safety reasons, no bicycles are to be ridden after dark

Park Management reserves the right to evict any person who fails to obey the park rules

Prices subject to change without notice

If you would like to discuss any of the above, please ring our Customer Service Team on 07 5486 3200.

RBHP Dog Friendly Policy

Rainbow Beach Holiday Park is a ‘Dog Friendly’ caravan park and allows dogs all year round and offers multiple accommodation options available to book so you can bring your favourite pet with you for your next stay.

To ensure that you enjoy your stay with all of our other guests, we must ensure that all dog owners take full responsibility for their pet and ensure they do not disturb other guests when on the property.

Please read the information below to ensure you and your dog can meet the following conditions:

All dogs must be approved at the discretion of management prior to being brought to the park, please contact the park in advance of arrival.

A maximum of only two (2) dogs are permitted per booking.

Dogs are permitted on all unpowered and powered camping sites at the park, and in our designated pet friendly cabins.

Please enquire with the Park prior to making your booking to ensure our Pet Friendly cabins are available.

Bookings in our Pet Friendly cabins will incur a $20 (min) cleaning surcharge.

Dogs must be supervised at all times and never left unattended, including inside tents, vans, designated pet friendly cabins or any other accommodation.

When in the park, dogs must be kept on a leash and under your control at all times.

Dogs are not permitted in cabins (excl. designated pet friendly cabins) or in any communal areas (e.g. camp kitchen, amenities block, etc.).

Owners are responsible for cleaning up after your pet which includes toilet duties too!

For health and safety reasons, dogs must not be washed or cleaned anywhere within the park. Additionally, any dog related accessories such as dog blankets should not be washed or cleaned within the park e.g. Laundry washing machines, bathing dogs, etc.

All dog owners, whether you have expressly agreed or not, assume all liability regarding your dog being on our premises and indemnify us against all and any damages, all or any claims or other suits that may arise as a result of your dog being anywhere in our caravan park.

Park Management reserves the right to evict and withhold any refunds from guests whose dog is deemed noisy, disruptive, and aggressive, or is the subject of a complaint/s from other guests.